Welcome to the workshop: Shaping Social Structures
in the Public Sector
Workshop will be held in English.
Many of our public sector services are stuck in the past. They are not meeting the needs of the current population and evolving situation. Even if these services have been updated in recent years, they are often still informed by old beliefs and norms that are no longer relevant or helpful. In response, service design is being looked to as an important contributor to catalyzing much needed transformation in the public sector.
This hands-on workshop will walk participants through a systemic approach to service design to support public sector transformation. In particular, participants will learn about how to become more aware of invisible social structures —such as norms, rules, roles and beliefs— and intentionally shape them within a service design process. Participants will learn a repertoire of approaches they can use to support a more systemic approach to service design to realize long-term change in the public sector.
✓ Introductory theory on a systemic approach to service design
✓ Learn about how to work with social structures as design materials
✓ Hands-on experience with a variety of methods of shaping social structures
✓ Walking through a case example to build skills in applying this approach
✓ Personal reflection on the social structures shaping your design work
✓ Take-away methods and tools to support ongoing action and reflection
Experienced service designers, service owners and ux designers, as well as public servants with an innovation mandate.
The workshop will be held by Josina Vink, Associate Professor in Service Design at the Oslo School of Architecture and Design (AHO) and Design Lead within the Center for Connected Care (C3) in Norway. Josina has over ten years of experience as a service designer working in international public sector contexts, including in Canada, the United States and Sweden. In her practice, she has developed new services, supported policy change, facilitated shifts in practices across sectors, and led social lab processes.
HOW MUCH DOES IT COST? Participating fee for the workshop is 340 euros + VAT.